Part time Call Agent ( Craigavon )

Job Ref: Craigavon - JM - Feb 21

Industry Sector: Public Sector

Location: Craigavon

Type: Temporary

Salary: Rate of pay - Initial 12 weeks minimum wage, increasing to £9.70 per hour

Contact: Natalie Donnelly

Job Description

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Our client is interested in recruiting a temporary part time Customer Service Agent to join their team based in Craigavon.

Job role - Temporary Customer Service Agent

Location - Craigavon

Length of role - 12 weeks initially up to 12 months

Hours of work - 24 hours per week, 3 x8 hour shifts per week on a rota basis ( weekday evenings from 3.30pm-11.30pm and includes Sat, Sun and Bank holidays ) One weekend in 3 off. Required flexibility to work additional shifts during adverse weather conditions or emergency situations.

Rate of pay - Initial 12 weeks minimum wage, increasing to £9.70 per hour

Job description -

The Customer Service Agent will report to the Contact Centre Manager. The key purpose of this role is to deal efficiently and accurately with a wide range of customer enquiries, primarily via call handling but also though other offline channels such as email, Twitter, Facebook and Web based chat.

The job role involves -

  • Ability to manage customer contacts by phone , social media and email for the department
  • Carry out administration and other related duties as required during times of low call activity
  • Provide a call handling service in line with current customer service guidelines
  • Record fault and emergency customer enquires on relevant IT systems when required
  • Ensure hazard and other escalated calls are directed to the Shift Leader in real time.
  • Ensure effective communications with other internal departments
  • Ability to respond during escalations

Essential Criteria -

  • Grade C or above in GCSE English and Maths or relevant experience
  • Strong customer focus
  • Excellent attention to detail
  • Good decision making and problem solving skills
  • Experience in managing difficult customers and resolving customer complaints
  • Working Knowledge of MS Office, email and internet

Desirable Criteria -

  • Previous call handling experience

If interested in this role if you can please send an updated cv to with 'Part-time call agent - Craigavon' in the subject title for consideration.  

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