Band 4, ITS Service Desk

Job Ref: BOTJM

Industry Sector: IT & Technical

Location: Belfast City Centre

Type: Temporary

Salary: Please see job description

Contact: Contact Us


Job Description

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Our client is interested in recruiting a temporary Band 4 Operations Technician (ITS Service Desk) based in Belfast City Centre.

Job role - Operations Technician (ITS Service Desk)

Hours of work - Monday-Friday 9am-5pm

Length of role - temporary ongoing

Rate of pay - £10.20 per hour

Main duties -

  • Log incidents and service requests received by telephone or email
  • Provide first level resolution services for a number of systems (e.g. Active Directory password resets, blackberry activations and password resets, creating email addresses and managing mailbox permissions using MS Exchange etc)
  • Liaise with customers to acquire the necessary details regarding logged incidents and service requests
  • Liaise with second level support teams and third party suppliers to ensure incidents and service requests are dealt with in a timely manner
  • Publish notifications about service outages to customers
  • Monitor the progress of incidents and service requests that are the responsibility of the Service Desk and action in order to meet targets
  • Manage incident escalations
  • Provide technical expertise, feedback and guidance to customers
  • Produce incident status reports and assemble these for distribution to relevant managers on a monthly, quarterly or ad hoc basis as appropriate
  • Other duties which may be required

Essential Criteria:

  1. Either
  2. GCSE Mathematics & English (Grades A-C) OR equivalent qualification to demonstrate literacy and numeracy OR higher qualification

AND

2 x A Levels equivalent OR higher qualification

AND

At least 18 months relevant experience*

OR

  1. At least 3 years relevant experience*

AND

  1. Ability to work as an effective member of a team and a proven ability to work on own initiative with minimum supervision;
  2. Proven ability to communicate effectively, both orally and in writing (as appropriate to meet the needs of the post in full), and to establish good professional relationships;
  3. Ability to work accurately, demonstrating attention to detail, while working to tight deadlines;

*Relevant experience is defined as providing or supporting information and communications technology systems in a Service Desk, Helpdesk or customer service environment

If interested in this role if you can please send an updated cv across to jayne.moore@premiere-agency.com



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