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Call Centre

We have the resources and expertise to meet any size or type of call centre staffing requirement- from short -term marketing promotions to longer-term campaigns. We can supply first-class skilled staff to get your application up and running in the fastest time possible - providing exactly what you need, whenever you need it.

By understanding your needs we can supply

  • Inbound staff
  • Outbound staff
  • Call centre team leaders
  • Call centre supervisors
  • Call centre managers

Recruitment and selection

  • Detailed specifications of project / staff profiles drawn up by our experienced team
  • Swift and efficient search and selection process
  • Targeted free advertising, database mailings, interactive web sites
  • 'Skills Arena' used to fine-tune candidate selection

Account Management services

  • Tailor made in-house training programmes and continuous assessment
  • On-site management, with 24hour on-call service and backup cover
  • Full project management with up to-the minute information available as needed

Premiere People undertakes to provide you with the complete call centre staffing solutions - not just the most suitable people for your requirements but the right management structure as well. Top class people and first-class support - we give you the best of both worlds

Skills Arena - Determining Excellence

Premiere People use Skills Arena Call Centre Assessment to identify the very best people for the job. A series of real-life scenarios simulate actual call centre tasks and situations, helping to test basic skills and competencies and analyse training needs quickly and efficiently.

The assessments measure:

  • Speed and accuracy of data entry for realistic estimates of calls a candidate can handle per hour
  • Ability to respond to a range of situations and help to determine their customer service attitudes, problem solving skills and emotional intelligence

Skills Arena provide a completely reliable indication of efficiency, skill and suitability. They help you to source excellent staff who can be depended upon to make a real difference to your business.
For more information click here to see our e-brochure